You will need to download the Google Authenticator app on your new device. If you took a picture of your original QR code OR you have your backup key, scan the code or enter the key in Google Authenticator. This will grant you access to your 6-digit code that you need to log in to your account.

If you need additional assistance, please contact us.

If you do not have your original QR code or your backup key, then you will need to re-verify your account with us by uploading new identification documents. Click the button below to get started.